Help Desk Support Technician

6AM City, LLC; Massachusetts; On-site; USD 45,000 - 65,000; Full time

Job summary

NuAxis Innovations is seeking a Help Desk Support Technician in Hadley, MA to deliver frontline IT support in a fast-paced environment supporting mission-critical operations. This role requires strong customer service and hands-on technical abilities to resolve issues quickly.

You will handle desktop and peripheral support, assist with imaging and OS deployments, and guide users on security tools and VPN access. This is a full-time on-site position with a focus on federal government clients.

Qualifications

• 1-3 years of technical support experience.
• CompTIA A+ or equivalent.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).

Responsibilities

• Deliver Tier 1 support for desktops, laptops, and peripherals.
• Troubleshoot hardware/software issues and coordinate repairs.
• Support network connectivity, VPN, and remote access tools.
• Perform system imaging and OS deployment (Windows 10/11).
• Manage incidents through ticketing systems.
• Support antivirus/security protocols and endpoint protection.
• Provide user training and guidance.

Skills

Technical support

Education

CompTIA A+ Certification

Job description

Help Desk Support Technician

Location: Hadley, MA

Number of openings: 1

Salary Range (Min-Max): 00

Contract Type: Full-Time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work.

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.

Key Responsibilities

• Deliver Tier 1 support for desktops, laptops, and peripherals
• Troubleshoot hardware/software issues and coordinate repairs
• Support network connectivity, VPN, and remote access tools
• Perform system imaging and OS deployment (Windows 10/11)
• Manage incidents through ticketing systems
• Support antivirus/security protocols and endpoint protection
• Provide user training and guidance

Required Qualifications

• 1-3 years of technical support experience
• CompTIA A+ or equivalent
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred

• Experience supporting government clients
• Knowledge of endpoint security tools

Our Profile

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!