Help Desk Support Technician

NuAxis Innovations; Hadley (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

NuAxis Innovations is looking for a Help Desk Support Technician in Hadley, Massachusetts. This full-time position requires 1–3 years of technical support experience and a CompTIA A+ certification. You will provide Tier 1 support, troubleshoot issues with desktops and laptops, manage incidents through ticketing systems, and support network connectivity. Candidates with experience in government client support and knowledge of endpoint security are preferred. Join a team focused on customer experience in a collaborative environment.

Qualifications

• 1–3 years of technical support experience required.
• CompTIA A+ certification is a must.
• Knowledge of TCP/IP, DNS, and DHCP is essential.

Responsibilities

• Deliver Tier 1 support for desktops and laptops.
• Troubleshoot hardware and software issues.
• Support network connectivity and VPN.

Skills

Technical support experience

Networking fundamentals

User training and guidance

Troubleshooting

Education

CompTIA A+ or equivalent

Tools

Ticketing systems

Windows 10/11

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We are currently seeking a Help Desk Support Technician for a Full‑Time position.

Overview

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast‑paced environment supporting mission‑critical operations.

Key Responsibilities

• Deliver Tier 1 support for desktops, laptops, and peripherals
• Troubleshoot hardware/software issues and coordinate repairs
• Support network connectivity, VPN, and remote access tools
• Perform system imaging and OS deployment (Windows 10/11)
• Manage incidents through ticketing systems
• Support antivirus/security protocols and endpoint protection
• Provide user training and guidance

Required Qualifications

• 1–3 years of technical support experience
• CompTIA A+ or equivalent
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred

• Experience supporting government clients
• Knowledge of endpoint security tools

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.