Help Desk Support Technician

International Executive Service Corps; Hadley (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

NuAxis Innovations is looking for a Help Desk Support Technician in Hadley, Massachusetts, to provide frontline IT support. This role involves delivering Tier 1 support for desktops and laptops, troubleshooting issues, and managing repairs. The ideal candidate should have 1-3 years of technical support experience and a CompTIA A+ certification. Knowledge of networking fundamentals and experience supporting government clients are preferred. NuAxis is an Equal Opportunity Employer, and employment is contingent upon a successful background investigation.

Qualifications

• 1–3 years of technical support experience required.
• Knowledge of networking fundamentals including TCP/IP, DNS, and DHCP is necessary.
• Strong background in providing user training and guidance.

Responsibilities

• Deliver Tier 1 support for desktops, laptops, and peripherals.
• Troubleshoot hardware/software issues and coordinate repairs.
• Support network connectivity, VPN, and remote access tools.
• Perform system imaging and OS deployment (Windows 10/11).
• Manage incidents through ticketing systems.
• Support antivirus/security protocols and endpoint protection.
• Provide user training and guidance.

Skills

Technical support experience

Networking fundamentals

User training

Education

CompTIA A+ or equivalent

Job description

Help Desk Support Technician

NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast‑paced environment supporting mission‑critical operations.

Key Responsibilities

• Deliver Tier 1 support for desktops, laptops, and peripherals
• Troubleshoot hardware/software issues and coordinate repairs
• Support network connectivity, VPN, and remote access tools
• Perform system imaging and OS deployment (Windows 10/11)
• Manage incidents through ticketing systems
• Support antivirus/security protocols and endpoint protection
• Provide user training and guidance

Required Qualifications

• 1–3 years of technical support experience
• CompTIA A+ or equivalent
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred Qualifications

• Experience supporting government clients
• Knowledge of endpoint security tools

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.