Help Desk Support Technician

International Executive Service Corps; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

International Executive Service Corps is seeking a proactive Help Desk Technician in Atlanta, Georgia. You will provide Tier 1 technical support through phone, email, and in-person interactions, managing and troubleshooting hardware, software, and network issues effectively. The ideal candidate should have 1-3 years of IT Help Desk experience and possess CompTIA A+. Preferred qualifications include ITIL Foundation certification and experience with MDM tools like Intune and JAMF. This is an excellent opportunity for professionals eager to enhance their IT skills.

Qualifications

• 1–3 years of IT Help Desk / Desktop Support experience is required.
• Strong troubleshooting and customer service skills are essential.
• Experience with ticketing systems and remote support tools is needed.

Responsibilities

• Provide Tier 1 technical support via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent.

Skills

Troubleshooting

Customer service

IT Help Desk support

Ticketing systems

Remote support tools

Education

CompTIA A+ or equivalent

Tools

ServiceNow

Remedy

Intune

MaaS360

JAMF

Job description

Key Responsibilities

• Provide Tier 1 technical support via phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Support Windows 10/11 and macOS environments
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent
• Perform Active Directory tasks (user creation, password resets, group management)
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Assist with device imaging (PXE), deployments, and upgrades
• Provide support for VPN, remote desktop, and connectivity issues
• Maintain asset inventory and assist with hardware lifecycle management
• Escalate complex issues to Tier 2/3 teams

Required Qualifications

• 1–3 years of IT Help Desk / Desktop Support experience
• CompTIA A+ (or equivalent)
• Strong troubleshooting and customer service skills
• Experience with ticketing systems and remote support tools

Preferred

• ITIL Foundation
• Experience with MDM tools (Intune, MaaS360, JAMF)

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.