Frontline IT Support Technician — People-Focused

qnectU IT Services Utah; Sandy (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

qnectU IT Services Utah is seeking a customer-focused IT helpdesk professional. You will interact with clients, troubleshoot common hardware, software, and connectivity issues, and document resolutions.

The role blends remote and on-site support at the Sandy, UT HQ, with a strong emphasis on clear communication and ownership. Ideal candidates are curious, patient, and eager to learn, capable of explaining technical concepts in simple terms, and able to manage tickets from start to finish while

Qualifications

• Excellent people skills and the ability to explain tech in plain language.
• Curious and persistent when diagnosing issues and learning from answers.
• Organized with strong attention to detail.
• Willingness to take ownership and escalate when needed.

Responsibilities

• Provide frontline technical support to client users.
• Troubleshoot common hardware, software, connectivity, and workstation issues.
• Manage service tickets from review through resolution or escalation.
• Keep clients updated and document resolutions in notes.
• Follow qnectU standards, procedures, and documentation.
• Assist with onboarding/offboarding and equipment deployments.

Skills

People skills

Communication

Curious mindset

Problem solving

Ownership

Tools

Microsoft 365

Job description

qnectU IT Services Utah is seeking a customer-focused IT helpdesk professional. You will interact with clients, troubleshoot common hardware, software, and connectivity issues, and document resolutions.

The role blends remote and on-site support at the Sandy, UT HQ, with a strong emphasis on clear communication and ownership. Ideal candidates are curious, patient, and eager to learn, capable of explaining technical concepts in simple terms, and able to manage tickets from start to finish while