Senior Enterprise IT Helpdesk Technician

Atlantic Constructors, Inc.

Richmond (VA)

On-site

USD 50,000 - 70,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical Insurance Plan

Dental Insurance Plan

Short-Term Disability Plan

Life Insurance Plan

Vision Insurance Plan

401(K) Retirement Plan with Generous 2

Health Savings Plan with Generous 2

Wellness Programs

Job summary

Atlantic Constructors, Inc. is seeking a frontline IT Helpdesk Specialist to support our user base in a fast-paced environment. You will resolve hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.

You will triage tickets via ServiceNow, manage AD/Azure AD accounts, deploy devices with Intune/Autopilot, and support Microsoft 365 apps. The role requires strong communication and reliable, multi-year tenure in IT support.

Qualifications

3–5 years of corporate helpdesk or desktop support in an enterprise environment.
Hands-on experience with Active Directory and Azure AD / Entra ID user administration.
Proficiency with Microsoft 365 administration and end-user support.
Experience with ServiceNow or an equivalent enterprise ticketing system.
Familiarity with Intune, Autopilot, or SCCM for device deployment and management.
Strong hardware troubleshooting skills across Windows-based endpoints.
Demonstrated ability to manage ticket queues and meet SLA targets independently.
Excellent communication skills – written and verbal – with a professional, user-focused approach.
Stable work history with multi-year tenure at previous employers.

Responsibilities

Serve as the primary point of contact for end-user IT support requests via phone, email, ticketing system, and walk-up.
Triage, prioritize, and resolve helpdesk tickets within SLA targets using ServiceNow.
Manage user accounts provisioning, modifications, and deprovisioning in Active Directory and Azure AD.
Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals.
Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning.
Maintain accurate asset inventory and documentation.
Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects.
Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity).