IT Client Support Technician II – Elevate End-User IT Help

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Alabama at Birmingham is seeking an Information Technology Client Support Tech II-ENT to provide accurate IT client support and resolve incidents and service requests for administrators, faculty, staff, and students.

This onsite day-shift role requires an associate degree and at least one year of related experience; work may substitute for education. Training others and problem solving are valued as part of keeping SLA commitments and security policies.

Qualifications

• Associate's degree in a related field and one year of related experience required; work experience may substitute education.
• Preferred: ability to problem-solve.
• Preferred: ability to train others.

Responsibilities

• Responds to incidents for supported IT Clients and systems, remote resolution, onsite troubleshooting.
• Responds to service requests, remote delivery when possible, onsite otherwise.
• Maintains incident/request data in ITSM tool; provides guidance to less experienced technicians.
• Performs other duties as assigned.

Skills

Problem solving

Train others

Education

Associate's degree in related field

Job description

University of Alabama at Birmingham is seeking an Information Technology Client Support Tech II-ENT to provide accurate IT client support and resolve incidents and service requests for administrators, faculty, staff, and students.

This onsite day-shift role requires an associate degree and at least one year of related experience; work may substitute for education. Training others and problem solving are valued as part of keeping SLA commitments and security policies.