Onsite IT Technician: End-User Support & Help Desk

DiscountMugs; Medley (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

BEL USA in Medley, FL is seeking a skilled IT Technician to support end users with hardware, software, and network issues, troubleshoot tickets, and ensure smooth day‑to‑day operations onsite.

Required: 1–2 years in a help desk or IT support role, experience with IT ticketing systems, Microsoft 365 admin center, patch management, imaging, Active Directory, and strong customer service. Fluent in Spanish is required.

Qualifications

• Strong customer service focus and ability to work under pressure
• Excellent communication and troubleshooting skills
• Ability to multi-task in a fast-paced environment
• Fluent in Spanish

Responsibilities

• Provide professional IT support to end users for hardware, software, and network issues
• Document and close tickets via email or ticketing system
• Set up computers, install software, and test network connections
• Respond to escalations from help desk and resolve desktop, printer, and device issues
• Collaborate with IT team on projects and purchases
• Occasionally work after hours and weekends on onsite support

Job description

BEL USA in Medley, FL is seeking a skilled IT Technician to support end users with hardware, software, and network issues, troubleshoot tickets, and ensure smooth day‑to‑day operations onsite.

Required: 1–2 years in a help desk or IT support role, experience with IT ticketing systems, Microsoft 365 admin center, patch management, imaging, Active Directory, and strong customer service. Fluent in Spanish is required.