Frontline IT Support Technician (Day Shift)

BCforward; Mason (OH); On-site; USD 27,552; Full time

Job summary

A leading IT staffing firm is looking for a Service Desk Technician in Mason, OH. The ideal candidate should have a high school diploma or GED and customer service skills. Responsibilities include providing technical support, troubleshooting issues, and maintaining documentation. The role requires familiarity with networking and desktop PCs, as well as relevant certifications. This position offers room for growth and a competitive pay rate of $20/hr.

Qualifications

• Experience in a service desk environment for at least 1 year.
• Familiarity with networking, servers, and desktop PCs.
• Knowledge of Windows, PC imaging, software installation, and patching.

Responsibilities

• Provide front line IT technical support to users.
• Satisfy user requests and solve problems efficiently.
• Document, revise, and streamline department procedures.

Skills

Customer service skills

Communication skills

Knowledge of computer systems administration

Knowledge of computer networks

MS Office

Education

High School Diploma or GED

Associate’s degree in IT or equivalent experience

Tools

A+

Network+

MCSE/MCSA

CCNA

Job description

A leading IT staffing firm is looking for a Service Desk Technician in Mason, OH. The ideal candidate should have a high school diploma or GED and customer service skills. Responsibilities include providing technical support, troubleshooting issues, and maintaining documentation. The role requires familiarity with networking and desktop PCs, as well as relevant certifications. This position offers room for growth and a competitive pay rate of $20/hr.