IT Help Desk Specialist

Bank Of Springfield; Shiloh (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Bank Of Springfield in Shiloh, IL is seeking a reliable IT Help Desk Specialist to be the first point of contact for technical support. You will help employees resolve IT issues quickly and maintain smooth day-to-day IT operations.

The role requires strong Windows OS and Microsoft 365 knowledge, good communication, and the ability to troubleshoot independently. Experience with ticketing systems and basic cybersecurity is preferred; associate degree or equivalent experience is a plus.

Qualifications

• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Excellent communication and customer service skills.
• Ability to troubleshoot and resolve issues independently.

Responsibilities

• Provide first-level technical support via phone, email, and in person
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, passwords, and access permissions
• Document support requests and resolutions in the ticketing system
• Escalate complex issues to higher-level IT staff when needed
• Assist with onboarding/offboarding by setting up and deactivating user accounts
• Support basic cybersecurity and data protection practices

Skills

Windows OS

Microsoft 365

Networking

Communication

Troubleshooting

Education

Associate’s degree in IT or related field

Tools

Active Directory

Ticketing systems

Remote support tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Specialist

Full Time Shiloh, IL, US

2 days ago Requisition ID: 1564

Salary Range: $45,000.00 To $55,000.00 Annually

About the Role

We are seeking a reliable and customer-focused IT Help Desk Specialist to join our team in Shiloh. In this role, you will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. This position is ideal for someone who enjoys problem-solving, working with people, and maintaining smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level technical support via phone, email, and in person
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, passwords, and access permissions
• Document support requests and resolutions in the ticketing system
• Escalate complex issues to higher-level IT staff when needed
• Assist with onboarding/offboarding by setting up and deactivating user accounts
• Support basic cybersecurity and data protection practices

Qualifications

• Strong knowledge of Windows OS, Microsoft 365, and basic networking
• Excellent communication and customer service skills
• Ability to troubleshoot and resolve issues independently

Preferred:

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of help desk or technical support experience
• CompTIA A+, Network+, or similar certification
• Experience with ticketing systems and remote support tools
• Familiarity with Active Directory and basic cybersecurity practices
• Familiarity with supporting banking or credit union operations

Why Join Us?

Be part of a team where technology and people come together to make a difference. As an IT Help Desk Specialist, you’ll be at the center of our daily operations—resolving issues, improving user experiences, and ensuring our organization stays connected, secure, and productive.

Salary Range:

The base salary range for this position is $45,000.00 - $55,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.