Desktop Support Technician: Windows, AD & M365

Iroquois Federal; Savoy (IL); On-site; USD 49,000 - 64,000; Full time

Job summary

Servbank is seeking a knowledgeable Desktop Support Technician to join our IT team in Savoy, IL. The role provides desktop, laptop, software, and peripheral support, ensuring reliable access to technology for employees and contractors.

The ideal candidate has at least 1 year of hands-on desktop support, strong troubleshooting, and excellent communication skills. Familiarity with Windows, Active Directory, and Microsoft 365 Admin Center is required.

Qualifications

• High school diploma or equivalent required; associate degree in IT-related field preferred.
• Minimum of 1 year of desktop, helpdesk, or related technical support experience.
• Strong troubleshooting, communication, and customer service skills.
• Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.
• Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting.
• Ability to work independently or as part of a team in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to document technical solutions.
• Ability to lift and transport equipment weighing up to 50 pounds.

Responsibilities

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Documentation

Education

High school diploma or equivalent

Associate degree in IT-related field

Tools

Windows

Microsoft Office

Active Directory

Microsoft 365 Admin Center

Job description

Servbank is seeking a knowledgeable Desktop Support Technician to join our IT team in Savoy, IL. The role provides desktop, laptop, software, and peripheral support, ensuring reliable access to technology for employees and contractors.

The ideal candidate has at least 1 year of hands-on desktop support, strong troubleshooting, and excellent communication skills. Familiarity with Windows, Active Directory, and Microsoft 365 Admin Center is required.