Frontline IT Help Desk Technician

Paranet Solutions, Inc.; Carrollton (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Paranet Solutions, Inc. is seeking a Help Desk Technician to join our Service Desk team. You will provide frontline technical support across client environments, troubleshooting Windows and Microsoft 365 issues, handling user accounts, and escalating complex problems as needed.

You will work with remote tools and ConnectWise PSA, documenting steps and maintaining clear communication with clients. A strong customer-service orientation and the ability to manage multiple tickets will be essential.

Qualifications

• Previous help desk or desktop support experience preferred.
• Working knowledge of Windows and common business applications.
• Familiarity with Microsoft 365 and cloud-based environments.
• Basic understanding of networking, identity, access, and security concepts.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication.
• Strong customer service skills and ability to assist users of varying technical ability.
• Ability to follow documented procedures and ask for help when needed.
• Ability to manage multiple tickets and priorities in a service desk environment.

Responsibilities

• Provide technical support to clients by phone, email, and remote support tools.
• Troubleshoot common Windows, Microsoft 365, application, hardware, printer, and connectivity issues.
• Support user accounts, passwords, MFA, Microsoft 365 applications, and other routine access requests.
• Perform basic network troubleshooting involving Wi-Fi, VPN, DNS, and endpoint connectivity.
• Install and configure approved software, computers and peripherals.
• Follow established procedures, knowledge base articles, and client-specific documentation.
• Keep clients informed while issues are being worked.
• Document troubleshooting, communication, and resolution details accurately in ConnectWise PSA.
• Escalate issues appropriately when they require additional access, expertise, or troubleshooting.
• Continue developing technical knowledge and learn from escalated issues.

Skills

Windows

Microsoft 365

Troubleshooting

Customer service

Communication

Password/MFA handling

Networking basics

Job description

Paranet Solutions, Inc. is seeking a Help Desk Technician to join our Service Desk team. You will provide frontline technical support across client environments, troubleshooting Windows and Microsoft 365 issues, handling user accounts, and escalating complex problems as needed.

You will work with remote tools and ConnectWise PSA, documenting steps and maintaining clear communication with clients. A strong customer-service orientation and the ability to manage multiple tickets will be essential.