Desktop Support Specialist - Windows, AD & 365

Servbank; Bourbonnais (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Servbank is seeking a knowledgeable Desktop Support Technician to join our IT team in Illinois. The role provides technical support, troubleshooting, and maintenance for desktops, laptops, software, and peripherals to ensure employees and contractors have reliable access to technology.

The ideal candidate will have 1+ year of hands-on experience, strong problem-solving and communication skills, and the ability to work independently or with the IT team. A high school diploma is required.

Qualifications

• 1+ year of desktop/helpdesk support experience.
• Strong troubleshooting and customer service.
• Working knowledge of Windows, Office, AD, and Microsoft 365 Admin Center.
• Ability to lift up to 50 pounds.
• Associate degree in IT preferred.
• Excellent written and verbal communication.

Responsibilities

• Provide technical support for desktops, laptops, peripherals.
• Troubleshoot issues to minimize downtime.
• Install and maintain workstations and end-user devices.
• Assist with Active Directory and Microsoft 365 user accounts.
• Document issues and resolutions in ticketing/KB.
• Collaborate with IT team to support business needs.
• Communicate clearly with technical and non-technical users.
• Stay current with tools and best practices.

Skills

Troubleshooting

Customer service

Communication

Documentation

Team collaboration

Problem solving

Time management

Organizational skills

End-user support

Education

High school diploma

Associate IT degree

Tools

Active Directory

Microsoft 365 Admin Center

Microsoft Office

Windows OS

Printer/ peripherals

Job description

Servbank is seeking a knowledgeable Desktop Support Technician to join our IT team in Illinois. The role provides technical support, troubleshooting, and maintenance for desktops, laptops, software, and peripherals to ensure employees and contractors have reliable access to technology.

The ideal candidate will have 1+ year of hands-on experience, strong problem-solving and communication skills, and the ability to work independently or with the IT team. A high school diploma is required.