IT Help Desk Specialist

ADP, Inc.; Shiloh (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

ADP, Inc. in Shiloh, IL is seeking a reliable IT Help Desk Specialist to be the first point of contact for staff IT issues, delivering courteous, timely support and helping maintain smooth day-to-day operations.

You will troubleshoot hardware, software, and network problems; install and configure desktops, laptops, printers, and mobile devices; manage user accounts and access; and document requests in the ticketing system to improve service and security.

Qualifications

• Experience with Windows OS, Microsoft 365, and basic networking.
• Strong communication and customer-service skills.
• Ability to troubleshoot and resolve issues independently.

Responsibilities

• Provide first-level technical support via phone, email, and in person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Manage user accounts, passwords, and access permissions.
• Document support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level IT staff when needed.
• Assist with onboarding/offboarding by setting up and deactivating user accounts.
• Support basic cybersecurity and data protection practices.

Skills

Windows OS knowledge

Microsoft 365

Networking basics

Communication skills

Independent problem-solving

Education

Associate’s degree in IT or related field

Tools

Ticketing systems

Remote support tools

Active Directory

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Specialist

Full Time Shiloh, IL, US

Salary Range: $45,000.00 To $55,000.00 Annually

IT Help Desk Specialist

About the Role

We are seeking a reliable and customer-focused IT Help Desk Specialist to join our team in Shiloh. In this role, you will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. This position is ideal for someone who enjoys problem-solving, working with people, and maintaining smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level technical support via phone, email, and in person
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, passwords, and access permissions
• Document support requests and resolutions in the ticketing system
• Escalate complex issues to higher-level IT staff when needed
• Assist with onboarding/offboarding by setting up and deactivating user accounts
• Support basic cybersecurity and data protection practices

Qualifications

• Strong knowledge of Windows OS, Microsoft 365, and basic networking
• Excellent communication and customer service skills
• Ability to troubleshoot and resolve issues independently

Preferred:

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of help desk or technical support experience
• CompTIA A+, Network+, or similar certification
• Experience with ticketing systems and remote support tools
• Familiarity with Active Directory and basic cybersecurity practices
• Familiarity with supporting banking or credit union operations

Why Join Us?
Be part of a team where technology and people come together to make a difference. As an IT Help Desk Specialist, you’ll be at the center of our daily operations—resolving issues, improving user experiences, and ensuring our organization stays connected, secure, and productive.

Salary Range:
The base salary range for this position is $45,000.00 - $55,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.