Frontline IT Support Specialist

Lovisa Pty Ltd; Torrance (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Lovisa Pty Ltd seeks an IT Support Specialist located in Torrance, California. This role involves diagnosing and resolving hardware, software, and network issues, managing IT support tickets, and ensuring seamless IT operations.

The ideal candidate will have strong organizational and customer service skills, assisting users effectively in a fast-paced environment while managing both support tasks and administrative duties.

Qualifications

• Basic Level 1–2 technical support experience for hardware, software, and connectivity issues expected.
• Strong customer service skills required in supporting end users.

Responsibilities

• Manage and update IT support tickets, ensuring timely resolution.
• Provide friendly communication to end users during support.
• Assist with onboarding and offboarding tasks.

Skills

Organizational understanding

Flexibility

Customer service

Problem-solving ability

Job description

Lovisa Pty Ltd seeks an IT Support Specialist located in Torrance, California. This role involves diagnosing and resolving hardware, software, and network issues, managing IT support tickets, and ensuring seamless IT operations.

The ideal candidate will have strong organizational and customer service skills, assisting users effectively in a fast-paced environment while managing both support tasks and administrative duties.