IT Support Analyst: Frontline Tech & Service Champion

Engineering Management Student Association (EMSA); Los Angeles (CA); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

University of Southern California's Information Technology Services seeks an IT Support Analyst (ITS) to provide frontline technology support to customers across campus, resolve issues, and contribute to service solutions.

This on-site, full-time role supports ITS customers and teams, with responsibilities spanning troubleshooting, device imaging, documentation, and knowledge-base contributions.

Qualifications

• Bachelor’s degree in Computer Science, Computer Information Systems, Information Science, or a related field
• 2 years of work experience

Responsibilities

• Communicates effectively with customers and provides frontline troubleshooting support by phone and email.
• Installs and maintains images on managed devices in client departments and develops procedures for problem prevention.
• Documents incidents and requests in ITS ticketing systems.
• Creates and edits accessible technical user documentation and contributes to knowledge libraries.
• Provides guidance to technical and non-technical users and collaborates with team members.
• Keeps current with technology standards and supports process improvements within ITS.

Job description

University of Southern California's Information Technology Services seeks an IT Support Analyst (ITS) to provide frontline technology support to customers across campus, resolve issues, and contribute to service solutions.

This on-site, full-time role supports ITS customers and teams, with responsibilities spanning troubleshooting, device imaging, documentation, and knowledge-base contributions.