Onsite IT Support Specialist — Frontline Helpdesk

OpenAI; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

A leading AI research organization located in Los Angeles is seeking a Frontline IT Support Specialist. In this role, you will provide essential assistance for hardware and software issues and actively contribute to enhancing IT support processes. Ideal candidates should possess strong technical skills in macOS, excellent communication abilities, and a proactive approach to problem-solving. Join this dynamic team to impact technology positively and support innovative solutions.

Qualifications

• Strong technical expertise in macOS and some knowledge of Windows.
• Experience with identity and device management tools like Azure AD, Jamf, and Intune.
• Excellent communication skills are essential.

Responsibilities

• Serve as primary contact for troubleshooting hardware and software issues.
• Identify and implement process improvements with cross-functional partners.
• Participate in an on-call rotation for priority incidents.

Skills

Technical expertise in macOS

Knowledge of Windows

Identity and device management (Azure AD, Jamf, Intune)

Collaboration tools (Google Workspace, Office 365, Slack)

Excellent verbal and written communication

Problem-solving skills

Attention to detail

Customer-first mindset

Job description

A leading AI research organization located in Los Angeles is seeking a Frontline IT Support Specialist. In this role, you will provide essential assistance for hardware and software issues and actively contribute to enhancing IT support processes. Ideal candidates should possess strong technical skills in macOS, excellent communication abilities, and a proactive approach to problem-solving. Join this dynamic team to impact technology positively and support innovative solutions.