IT Support Specialist — Space Tech Internal IT

Northwood Space; Torrance (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Northwood Space in Torrance, California, is seeking an IT Support Specialist to be the primary point of contact for technology needs. You will maintain the hardware and software, ensuring efficient operations and providing high-touch support to employees.

The ideal candidate has over 3 years of experience in IT support, is proficient with cross-platform management, and demonstrates excellent interpersonal skills. This role involves troubleshooting technology issues, managing assets, and implementing security policies.

Qualifications

• 3+ years of professional experience in an IT support or help desk environment.
• Proficiency in managing and troubleshooting a cross-platform environment.
• Experience managing users and security groups within Okta or similar providers.

Responsibilities

• Handle service requests from internal stakeholders and diagnose technical issues.
• Track and manage the IT asset inventory and lifecycle.
• Set up technical requirements for new hires and ensure secure offboarding.

Skills

Troubleshooting

Interpersonal skills

Mobile Device Management (MDM)

User-first mentality

Tools

Microsoft Office 365

Windows 11

macOS

Android

iOS

Okta

PowerShell

Bash

Python

Job description

Northwood Space in Torrance, California, is seeking an IT Support Specialist to be the primary point of contact for technology needs. You will maintain the hardware and software, ensuring efficient operations and providing high-touch support to employees.

The ideal candidate has over 3 years of experience in IT support, is proficient with cross-platform management, and demonstrates excellent interpersonal skills. This role involves troubleshooting technology issues, managing assets, and implementing security policies.