Frontline IT Support Technician (Tier-1)
Industry Analysts, Inc.
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Job summary
Industry Analysts, Inc. is seeking a Support Desk Technician to provide frontline IT support to clients through a mix of remote and onsite visits. You will handle common technical issues, document problems, and ensure a positive customer experience.
The role emphasizes clear communication, quick issue resolution, and teamwork with senior staff to escalate complex problems when needed.
Qualifications
- Frontline IT support experience preferred
- Excellent communication and customer service skills
Responsibilities
- Provide frontline IT support to clients via remote and onsite services.
- Resolve common technical issues and escalate complex problems when necessary
Job description
Industry Analysts, Inc. is seeking a Support Desk Technician to provide frontline IT support to clients through a mix of remote and onsite visits. You will handle common technical issues, document problems, and ensure a positive customer experience.
The role emphasizes clear communication, quick issue resolution, and teamwork with senior staff to escalate complex problems when needed.
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