Frontline IT Support Analyst – Onsite to Hybrid

KODIAK Construction Recruiting & Staffing; Windsor (WI); Hybrid; USD 27,552 - 28,929; Full time

Job summary

A technology solutions provider is seeking an L1 Systems Analyst to be the first point of contact for IT support. This role requires strong customer service skills and a willingness to learn IT systems. Initially onsite in Windsor, WI, the position will transition to a hybrid schedule. Ideal candidates should possess excellent communication skills and be able to handle multiple tasks in a fast-paced environment while delivering exceptional service.

Qualifications

• Strong customer service or call center experience in retail, hospitality, healthcare, or support desk.
• Comfort speaking with users by phone and in written communication.
• Ability to remain organized and courteous in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for IT support via phone and the ticketing system.
• Deliver strong customer service while assisting users with technical issues.
• Manage support tickets by creating, updating, and providing detailed notes.

Skills

Customer service experience

Communication skills

Organizational skills

Job description

A technology solutions provider is seeking an L1 Systems Analyst to be the first point of contact for IT support. This role requires strong customer service skills and a willingness to learn IT systems. Initially onsite in Windsor, WI, the position will transition to a hybrid schedule. Ideal candidates should possess excellent communication skills and be able to handle multiple tasks in a fast-paced environment while delivering exceptional service.