Frontline IT Support Coordinator I

Banner Health; Sterling (CO); On-site; USD 39,000 - 51,000; Full time

Job summary

Banner Health in Sterling, Colorado is seeking an IT Coordinator I to provide front-line technical support for staff and manage desktop, mobile, and network-connected equipment. The role includes reviewing help desk tickets, assisting with IT projects, and ensuring effective deployment and maintenance of technology solutions.

The ideal candidate has a strong work ethic, solid organizational and customer service skills, and excellent communication with both technical and non-technical audiences.

Qualifications

• Associate's degree or 2 years of relevant IT experience.
• Strong work ethic and initiative to work well in a team environment.
• Strong organizational, customer service, communication and presentation skills.
• Knowledge of desktop, mobile devices and network connectivity; Office 365 knowledge.

Responsibilities

• Provides front-line technical support for staff.
• Reviews and prioritizes help desk tickets and requests.
• Assists with ongoing IT projects and testing activities.
• Communicates effectively with both technical and non-technical audiences.
• Acts as escalation lead for IT Service Delivery issues.
• Coordinates IT service delivery within facilities and groups.

Skills

Customer service

Communication

Presentation

Organizational skills

Education

Associate degree or 2 years relevant IT experience

Tools

Office 365

Job description

Banner Health in Sterling, Colorado is seeking an IT Coordinator I to provide front-line technical support for staff and manage desktop, mobile, and network-connected equipment. The role includes reviewing help desk tickets, assisting with IT projects, and ensuring effective deployment and maintenance of technology solutions.

The ideal candidate has a strong work ethic, solid organizational and customer service skills, and excellent communication with both technical and non-technical audiences.