IT Coordinator I

bannerhealth; Town of Texas (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Health is seeking an entry-level IT Coordinator I to provide front-line support for staff, manage help desk tickets, and assist with deployment, maintenance, and testing of desktops, mobile devices and networked equipment. The role is on-site with 8AM-5PM hours, Monday–Friday, in Colorado.

Ideal candidates will have an Associate degree or two years of relevant experience, strong teamwork and customer service skills, and proficiency with Office 365 applications.

Qualifications

• Associate's degree or two years of relevant experience.
• Strong work ethic and initiative to work well in a team.
• Strong organizational, customer service, communication and presentation skills.
• Knowledge of desktop, mobile devices and network connectivity.
• Experience with Microsoft Office O365 applications.

Responsibilities

• Provide front-line IT support for staff and manage help desk tickets.
• Assist with deployment, maintenance, and troubleshooting of desktops, mobiles and networked devices.
• Review, prioritize and respond to service requests in the service management system.
• Lead workflow of customer service requests and provide user-level IT support.
• Create vendor quotes and assist in procurement and budget projections.
• Manage IT assets and stock, ensuring proper tracking and ordering.
• Recommend solutions to meet customer, department or facility needs.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem solving

Education

Associate degree

Tools

Office 365

Desktop/mobile/network tech

Job description

Primary City/State: Sterling, Colorado

Work Shift: Day

Job Category: Information Technology

As an IT Coordinator I, you will provide front-line technical support for staff while ensuring the effective deployment, maintenance, and troubleshooting of desktop computers, mobile devices, and network-connected equipment. A typical day includes reviewing and prioritizing help desk tickets, responding to equipment requests, conducting rounds to support users, and assisting with ongoing IT projects and testing activities. The ideal candidate demonstrates a strong work ethic, excellent organizational and customer service skills, and the ability to communicate effectively with both technical and non-technical audiences. Proficiency with Microsoft Office365 applications and knowledge of desktop, mobile, and network technologies are required.

This is an on-site role. Your work shifts are 8AM-5PM Monday-Friday, 40 hours per week. CANDIDATES MUST RESIDE IN THE STATE OF COLORADO TO BE CONSIDERED.

POSITION SUMMARY

This position is an entry level position that assigns, monitors and fulfills IT service requests in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities.

CORE FUNCTIONS

1. Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs, serves as a liaison between facility staff and information technology, and communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.
2. Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments, attend or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance, and assist IT Service Delivery leadership to ensure facility projects include IT budgetary projections.
3. Prioritizes and schedules daily service requests by assigning appropriate technical resource(s), ensures appropriate resources are deployed to meet customer business, clinical or technical needs, and documents all actions of end-user requests using tracking management systems keeping customers informed throughout fulfillment process.
4. Attends routine meetings; participating in the support of major information technology and facility driven projects to ensure proper support and assistance. Identifies and provides solution options to meet or exceed the needs of the customer.
5. Creates vendor quotes from approved vendors. Transitions quote to purchase requisition and obtains appropriate approvals. Enters information using appropriate procurement system and tracks orders to receipt of delivery.
6. Manages procurement of IT services and products and follows all asset management procedure and guidelines. Ensures order and stock management are maintained.
7. Conducts needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.
8. Acts as a technical lead and serves as an escalation point for IT Service Delivery issues and may perform complex troubleshooting and request activities serving as a lead in endpoint related projects and initiatives.
9. Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned. Latitude to make day-to-day decisions as needed in the support of both internal and external customers. These customers are primarily end-users of computing technology, and other department staff. External customers consist of vendors, contractors, affiliate clinics and hospitals, and clients. Customer support is primarily based at facilities and/or service lines across company.

MINIMUM QUALIFICATIONS

Experience and education as normally obtained through an Associate's degree or two years of relevant experience.

Must have a strong work ethic and initiative to work well in a team environment. Requires strong organizational, customer service, communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.

Must be knowledgeable in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications.

Variable