IT Help Desk Specialist - Fast-Paced Support & Growth

Courser; Wilmington (DE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Unlimited vacation

Paid sick time

Holiday pay

Education reimbursements

Learning & development

Job summary

Courser in Wilmington, Delaware is seeking an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients, diagnose and resolve hardware, software, and network issues, and resolve incidents efficiently.

You will install, configure, and update systems, manage user accounts, document solutions, and collaborate with senior engineers on complex problems while ensuring security and compliance.

Qualifications

• +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office - Word Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High School diploma or GED required.
• Associate degree preferred.

Responsibilities

• Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for new and existing users.
• Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.
• Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
• Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
• Collaborate with other IT team members and elevate complex issues to senior engineers as needed.
• Support IT projects such as system upgrades, software deployments, and network expansions.
• Ensure security measures are followed to protect the integrity of data and systems.
• Maintain compliance with all company policies and procedures.
• Answer phone calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud technology integration

Network and endpoint security

TCP/IP protocols

Active Directory

Group Policy management

PowerShell

Documentation

Communication skills

MS Office

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

CompTIA A+

Network+

MCSA

MS-900

AWS

Azure

Job description

Courser in Wilmington, Delaware is seeking an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients, diagnose and resolve hardware, software, and network issues, and resolve incidents efficiently.

You will install, configure, and update systems, manage user accounts, document solutions, and collaborate with senior engineers on complex problems while ensuring security and compliance.