Frontline IT Help Desk Specialist – Fast Tech Support

Southwest; Odessa, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

SouthWest Bank in Odessa, TX is seeking a full-time IT Help Desk Specialist to provide frontline technical support for staff. This role handles hardware, software, printers, phones, and network issues for local and remote users, with a focus on prompt, courteous service and documentation.

Experience with Windows, Office 365, and remote support tools is preferred, along with basic networking knowledge. Banking industry familiarity is a plus and occasional travel between locations may be required.

Qualifications

• Customer-facing IT help desk experience preferred.
• Basic understanding of banking systems is a plus.
• Willingness to learn and document IT processes.

Responsibilities

• Provide frontline IT support for hardware, software, printers, phones, and network issues.
• Troubleshoot and resolve issues; escalate as needed to higher-tier IT staff or vendors.
• Assist users with IT tool navigation; create simple training guides.

Skills

Customer service

Team collaboration

Education

High School Diploma or equivalent

Associate degree or IT certifications

Tools

Windows

Office 365

Remote support tools

Networking fundamentals

Ticketing systems

Documentation practices

Job description

SouthWest Bank in Odessa, TX is seeking a full-time IT Help Desk Specialist to provide frontline technical support for staff. This role handles hardware, software, printers, phones, and network issues for local and remote users, with a focus on prompt, courteous service and documentation.

Experience with Windows, Office 365, and remote support tools is preferred, along with basic networking knowledge. Banking industry familiarity is a plus and occasional travel between locations may be required.