Tech Support Specialist — First-Line IT Help

Lorien; Tallahassee (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Lorien in Tallahassee is seeking a Tech Support Specialist to be the first point of contact for end users. You will handle phone and email tickets, triage issues, and work toward timely resolutions for hardware, software, and network problems.

The role emphasizes customer service, documentation, and effective communication with users and IT teams. The ideal candidate has 1–2 years of IT support experience, basic networking knowledge (DNS/DHCP), and familiarity with Windows OS and Office 365,

Qualifications

• 1–2 years of IT end-user support experience.
• Understanding of DNS, DHCP and basic connectivity troubleshooting.
• Experience with Windows OS and Office 365 administration.
• Strong written and verbal communication skills.
• Ability to document end-user information and ticket details.

Responsibilities

• Triage Tier 1 tickets via phone and email.
• Escalate complex issues to Tier 2/3 with proper documentation.
• Document actions and resolutions in the ticketing system.
• Provide user guidance and basic training on supported Microsoft technologies.
• Maintain knowledge base and SOPs.

Skills

IT support

Customer service

Ticketing

Networking basics

Documentation

Phone & email support

Problem solving

Communication skills

Education

Associate degree in Information Technology

Tools

Active Directory

Group Policy

Office 365

DNS

DHCP

PsExec

Job description

Lorien in Tallahassee is seeking a Tech Support Specialist to be the first point of contact for end users. You will handle phone and email tickets, triage issues, and work toward timely resolutions for hardware, software, and network problems.

The role emphasizes customer service, documentation, and effective communication with users and IT teams. The ideal candidate has 1–2 years of IT support experience, basic networking knowledge (DNS/DHCP), and familiarity with Windows OS and Office 365,