Frontline Guest Support Partner - Bilingual

Open Door Legal; San Francisco (CA); Hybrid; USD 28,000 - 40,000; Part time

Benefits offered by this job

Vacation and sick time accrual

SF City Healthcare enrollment

Career advancement opportunities

Tech-enabled office with Salesforce

Union-eligible position

Job summary

Open Door Legal in San Francisco seeks a Frontline Partner to ensure guests receive timely, welcoming service and to keep offices open and accessible. This frontline role handles intake, referrals, and multilingual support, reporting to the Senior Frontline Partner - Operations.

Ideal candidates have customer support or nonprofit experience, strong typing, and a willingness to learn basic legal concepts. This part-time, non-exempt position offers stability and meaningful community impact.

Qualifications

• Must be able to work at least two shifts a month, 8:45am–5:15pm, in any assigned office.
• No remote work options; on-site required.
• Strong cultural humility and comfort with diverse communities, including trauma-affected individuals.
• Able to learn basic legal concepts and provide welcoming, enthusiastic service.
• Highly functional computer and typing skills, WPM >45.

Responsibilities

• Cover the front desk from 8:45 AM to 5:15 PM on assigned shifts, opening and closing the office as needed.
• Assist guests with accessing services, complete screener forms, and attend scheduled meetings.
• Manage inbound information (phones, email, mail) and route to the correct staff promptly.
• Escalate urgent facility issues to Operations Coordinator Administrator.
• Provide bilingual services when necessary and expand duties after onboarding.

Skills

Typing speed >45 WPM

Office environment experience

Self-directed

Independent problem solving

Education

Associate or Bachelor's in social work or similar

Tools

Salesforce

Office software

Job description

Open Door Legal in San Francisco seeks a Frontline Partner to ensure guests receive timely, welcoming service and to keep offices open and accessible. This frontline role handles intake, referrals, and multilingual support, reporting to the Senior Frontline Partner - Operations.

Ideal candidates have customer support or nonprofit experience, strong typing, and a willingness to learn basic legal concepts. This part-time, non-exempt position offers stability and meaningful community impact.