Bilingual Legal Interviewer (Chinese) – Community Access

The Bar Association of San Francisco; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Bar Association of San Francisco (BASF) is seeking a full-time Bilingual Legal Interviewer to conduct client interviews by telephone, identify legal issues, and refer callers to qualified attorneys. The role includes screening for eligibility for low-fee or pro bono services and coordinating appointments with attorneys.

Ideal candidates will be fluent in English and Cantonese or Mandarin, possess a related Bachelor’s degree or relevant experience, and have a track record of working with

Qualifications

• Bachelor’s Degree in a related field or equivalent combination of education, training, and experience
• Fluent English with Cantonese/Mandarin in telephone and written communication
• Experience working with diverse communities preferred

Responsibilities

• Conduct telephone interviews with clients in need of legal assistance
• Identify and classify legal issues and refer callers to attorneys appropriately screened and qualified
• Screen clients for eligibility for low-fee or pro bono programs
• Coordinate appointments with attorneys and summarize clients’ legal issues via intake forms

Skills

Multitasking

Prioritization

Attention to detail

Self-directed

Team player

Patience

Judgment

Communication skills

Education

Bachelor's degree in related field

Equivalent education/experience

Tools

Microsoft Office

Job description

The Bar Association of San Francisco (BASF) is seeking a full-time Bilingual Legal Interviewer to conduct client interviews by telephone, identify legal issues, and refer callers to qualified attorneys. The role includes screening for eligibility for low-fee or pro bono services and coordinating appointments with attorneys.

Ideal candidates will be fluent in English and Cantonese or Mandarin, possess a related Bachelor’s degree or relevant experience, and have a track record of working with