Bilingual Front Desk Operator – Legal Reception (In-Person)

The Zafran Law Group; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Health insurance

Job summary

The Zafran Law Group is seeking a dedicated bilingual Phone Operator to be the first point of contact for clients and visitors, ensuring a professional and welcoming atmosphere.

Responsibilities include routing calls, greeting and directing visitors, assisting with clerical tasks, and supporting Spanish-speaking clients in directing calls to the appropriate team members. This is a full-time, in-person role in Philadelphia.

Qualifications

• Experience as Phone Operator or similar role.
• Excellent computer literacy, including proficiency in Office.
• Strong organizational and multitasking abilities.
• Exceptional phone etiquette and communication skills.
• Familiarity with legal environment is a plus.
• High volume call center experience is a plus.

Responsibilities

• Manage a high volume of incoming calls and route them to the appropriate staff members.
• Greet clients and visitors with a friendly demeanor and direct them appropriately.
• Assist with clerical tasks.
• Maintain a tidy reception area and assist with office supplies.
• Assist with incoming and outgoing mail and deliveries.
• Support Spanish speaking clients in directing their calls to the appropriate team members.

Skills

Phone etiquette

Office software

Multitasking

Organizational skills

Communication skills

Legal environment familiarity

Call center experience

Job description

The Zafran Law Group is seeking a dedicated bilingual Phone Operator to be the first point of contact for clients and visitors, ensuring a professional and welcoming atmosphere.

Responsibilities include routing calls, greeting and directing visitors, assisting with clerical tasks, and supporting Spanish-speaking clients in directing calls to the appropriate team members. This is a full-time, in-person role in Philadelphia.