Bilingual Legal Intake Specialist — Frontline with Equity

Finch; Oregon; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Flexible PTO

Job summary

Finch in the United States is seeking an Intake Specialist to be the first voice potential clients hear. You will build trust quickly, qualify cases, and guide clients through the sign-up process to secure retainers, coordinating with attorneys and paralegals.

This 24/7 role supports law firm partners nationwide, with Monday–Friday shifts 12:00 PM–10:00 PM EST, offering a salary and equity, comprehensive health benefits, a 401(k), and flexible PTO.

Qualifications

• 5+ years in client-facing intake or sales roles, preferably in legal services.
• Bilingual English/Spanish ability is highly desirable.
• Excellent communication that builds trust quickly.
• Ability to lead conversations with empathy while maintaining call control.
• Calm, focused under pressure with multi-tasking skills.

Responsibilities

• Answer inbound calls for multiple law firms with empathy and professionalism.
• Qualify cases and confirm eligibility using defined criteria and PI knowledge.
• Guide clients through the sign-up process and secure retainers.
• Hand off cases to attorneys and lead paralegals with complete information.
• Maintain responsiveness as a key builder of trust with every partner.

Skills

Client-facing intake experience

Bilingual (English/Spanish)

Empathetic communication

Trust-building under pressure

Multi-tasking in fast-paced env

Job description

Finch in the United States is seeking an Intake Specialist to be the first voice potential clients hear. You will build trust quickly, qualify cases, and guide clients through the sign-up process to secure retainers, coordinating with attorneys and paralegals.

This 24/7 role supports law firm partners nationwide, with Monday–Friday shifts 12:00 PM–10:00 PM EST, offering a salary and equity, comprehensive health benefits, a 401(k), and flexible PTO.