Frontline DMV Customer Experience Specialist

State; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

13 paid holidays

12 sick days

3+ weeks vacation per year

Health Insurance

Dental Insurance

MainePERS retirement

Gym membership reimbursement

Flexible Spending Accounts

Public Service Student Loan Forgivable

Parental leave

Job summary

The Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, Maine, is seeking a Customer Representative Specialist to deliver front-line, in-person and phone services. This role processes driver’s licenses, state IDs, vehicle registrations, titles, and related services with accuracy and professionalism.

You will be the first point of contact for the public, handling inquiries, explaining licensing and registration requirements, and ensuring courteous, efficient service in a

Qualifications

• Entry-level knowledge/abilities may be gained through coursework/training or experience in office and administrative support with a focus on quality customer service.
• Ability to use independent decision-making on processes to follow and information to process per standard procedures.
• Ability to deal effectively with customers and maintain composure in stressful customer-service situations.

Responsibilities

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver’s licenses, IDs, and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes, driving records, and disability placard applications.
• Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.

Skills

Customer service

High volume handling

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

The Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, Maine, is seeking a Customer Representative Specialist to deliver front-line, in-person and phone services. This role processes driver’s licenses, state IDs, vehicle registrations, titles, and related services with accuracy and professionalism.

You will be the first point of contact for the public, handling inquiries, explaining licensing and registration requirements, and ensuring courteous, efficient service in a