DMV Frontline Customer Experience Specialist

MaineGuide; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation leave

Health insurance

Dental insurance

Retirement plan

Flexible spending accounts

Parental leave

Job summary

Department of the Secretary of State in Augusta, Maine is seeking a Customer Representative Specialist. This front-line role handles in-person and phone interactions for driver’s licenses, IDs, registrations, and related services.

We value accuracy, clear communication, and a team mindset. The position emphasizes public service, professionalism, and opportunities for growth within a supportive, people-focused agency.

Qualifications

• Applicants must be authorized to work in the United States.
• Experience delivering high-quality customer service in a fast-paced public setting is preferred.
• Ability to review documentation accurately and handle multiple tasks with patience.

Responsibilities

• Deliver exceptional customer service in person and by phone for motor vehicle services.
• Review and verify documentation for issuing licenses, IDs, and registrations.
• Respond to inquiries regarding licensing laws, registration requirements, and services.
• Collect fees and process transactions accurately.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to a team handling thousands of monthly interactions with courtesy and care.

Skills

Customer service excellence

High volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

Department of the Secretary of State in Augusta, Maine is seeking a Customer Representative Specialist. This front-line role handles in-person and phone interactions for driver’s licenses, IDs, registrations, and related services.

We value accuracy, clear communication, and a team mindset. The position emphasizes public service, professionalism, and opportunities for growth within a supportive, people-focused agency.