Public Service Motor Vehicles Front-Line Specialist

Department of Marine Resources; Augusta (ME); Presencial; USD 27 000 - 39 000; Tempo integral

Resumo da oferta

Department of the Secretary of State in Augusta seeks a Customer Representative Specialist to deliver front-line motor vehicle services. You will process licenses, IDs, registrations and related transactions with accuracy and courtesy, at a high volume, across in-person and phone interactions.

The role emphasizes clear communication, adaptability to new policies, and teamwork within a fast-paced public service setting, with strong focus on customer satisfaction and integrity.

Qualificações

• Demonstrated courteous, accurate and efficient service in a fast-paced public setting.
• Ability to handle many customer interactions daily with professionalism.
• Strong teamwork and collaboration within a public services environment.
• Willingness to adapt to new procedures and technologies as needed.
• High level of accuracy in reviewing documents and processing transactions.
• Excellent verbal and written communication to explain rules clearly.

Responsabilidades

• Deliver exceptional customer service in person and by phone for motor vehicle services.
• Review and verify documentation for licenses, IDs and registrations.
• Answer inquiries regarding licensing laws, registration requirements and services.
• Collect fees accurately and process transactions.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to a high-volume, courteous and careful team environment.

Conhecimentos

Customer service

High-volume handling

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Descrição da oferta de emprego

Department of the Secretary of State in Augusta seeks a Customer Representative Specialist to deliver front-line motor vehicle services. You will process licenses, IDs, registrations and related transactions with accuracy and courtesy, at a high volume, across in-person and phone interactions.

The role emphasizes clear communication, adaptability to new policies, and teamwork within a fast-paced public service setting, with strong focus on customer satisfaction and integrity.