Branch Customer Service Team Lead — Frontline Leader

State of Indiana; New Albany (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental plans

Wellness rewards program

Health savings account

Pension plans

Paid leave program

Education reimbursement

LinkedIn Learning access

Free parking

Job summary

State of Indiana is seeking a Team Leader at the New Albany BMV to oversee frontline customer service and mentor CSRs. You will train staff, coordinate with the Assistant Branch Manager, and help ensure timely resolution of escalated issues.

This entry‑level leadership role operates at the New Albany, Indiana BMV Branch with regular hours and a competitive state compensation package. Salary starts at $34,216 and grows with education and experience.

Qualifications

• Ability to communicate with diverse employees and customers, both orally and in writing.
• Ability to manage people and lead teams.
• Ability to address customer concerns and resolve issues.
• Ability to apply cash management and accounting principles.
• Proficient computer skills with Word, Excel, and email systems.
• Willingness to travel up to 20% to branch locations and training.

Responsibilities

• Assist with scheduling for the branch and delegating tasks.
• Support daily opening and closing procedures and branch operations.
• Resolve escalated customer issues and ensure courteous service.
• Maintain branch standards for customer experience and product levels.
• Mentor and develop Customer Service Representatives and CSRs.
• Assist with time reporting, deposits, and daily financial records.

Skills

People management

Customer service

Communication

Multitasking

Cash handling

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

State of Indiana is seeking a Team Leader at the New Albany BMV to oversee frontline customer service and mentor CSRs. You will train staff, coordinate with the Assistant Branch Manager, and help ensure timely resolution of escalated issues.

This entry‑level leadership role operates at the New Albany, Indiana BMV Branch with regular hours and a competitive state compensation package. Salary starts at $34,216 and grows with education and experience.