Indy Area Intermittent Customer Service Rep

State of Indiana; Indianapolis (IN); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

State of Indiana invites applications for a Customer Service Representative at the Bureau of Motor Vehicles in Indianapolis. This intermittent, seasonal role involves assisting Hoosiers with BMV services, processing transactions, and delivering courteous, accurate service.

Work hours are branch-specific with a schedule that may vary and includes daytime shifts; the position is on-site in Indianapolis and pays $19.31 per hour, with up to 20% travel for training or branch activities.

Qualifications

• High school diploma or HSE required; customer service experience may be considered.
• Strong communication and computer skills with the ability to troubleshoot.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% to branches, training, or community activities.
• Attention to detail and accuracy in daily tasks.

Responsabilités

• Conduct customer transactions using established procedures.
• Answer questions and provide guidance to Hoosier customers.
• Assist with opening and closing of the BMV branch.
• Check transactions for accuracy and timeliness; proper accounting.
• Collaborate with leadership to resolve escalated customer concerns and system issues.
• File applications as they are completed throughout the day.

Connaissances

Customer service

Communication skills

Computer skills

Critical thinking

Troubleshooting

Cash handling

Travel up to 20%

Formation

High School Diploma or HSE

Description du poste

State of Indiana invites applications for a Customer Service Representative at the Bureau of Motor Vehicles in Indianapolis. This intermittent, seasonal role involves assisting Hoosiers with BMV services, processing transactions, and delivering courteous, accurate service.

Work hours are branch-specific with a schedule that may vary and includes daytime shifts; the position is on-site in Indianapolis and pays $19.31 per hour, with up to 20% travel for training or branch activities.