Frontline Customer Advocate & Equipment Specialist

U-Haul International, Inc.; Griffin (GA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Life insurance

401(k) plan

ESOP

Employee discounts

Hiring bonus

Cash bonus

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service and assist customers with our products and services.

You will work as part of a supportive team to help customers on their journeys by inspecting and maintaining equipment and using U-Scan technology to dispatch and return rentals. This role includes on-the-job education, the potential for career advancement, and eligibility for benefits and bonuses as part of our team.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service and assist customers with our products and services.

You will work as part of a supportive team to help customers on their journeys by inspecting and maintaining equipment and using U-Scan technology to dispatch and return rentals. This role includes on-the-job education, the potential for career advancement, and eligibility for benefits and bonuses as part of our team.