Customer Service & Equipment Support Specialist

U-Haul International; Troy (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

Employee discounts

Job summary

U-Haul International is seeking a Customer Service Representative to be the face of our service at our location. You will assist customers with products, manage rentals using U-Scan tech, and help move and inspect equipment as part of a supportive team.

The role includes learning on-the-job, safety with equipment, and providing excellent service to ensure customers’ journeys are smooth. This position emphasizes customer care and hands-on training.

Qualifications

• Friendly, customer-facing demeanor and ability to assist customers
• Comfort with learning and using smartphone-based technology
• Willingness to participate in ongoing U-Haul education

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul International is seeking a Customer Service Representative to be the face of our service at our location. You will assist customers with products, manage rentals using U-Scan tech, and help move and inspect equipment as part of a supportive team.

The role includes learning on-the-job, safety with equipment, and providing excellent service to ensure customers’ journeys are smooth. This position emphasizes customer care and hands-on training.