Frontline Call Center & Dispatcher — Customer Champion

Landry Mechanical Inc; Millbury (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

401(k) Plan with 4% Match

Paid Training

Work-Life Balance

Job summary

A local home service company in Millbury is seeking a Call Center Representative / Dispatcher. This role involves answering customer calls, scheduling service appointments, and dispatching technicians using specialized software. The ideal candidate will possess excellent communication skills and thrive in a fast-paced environment. Benefits include competitive pay, medical insurance, and opportunities for professional growth. Join a team that values your contributions and supports your career development!

Qualifications

• Strong organizational skills are necessary.
• Experience in a customer service role preferred.

Responsibilities

• Answer inbound customer calls with professionalism and empathy.
• Schedule service appointments efficiently and accurately.
• Dispatch technicians using ServiceTitan software.
• Communicate clearly with field technicians throughout the day.
• Resolve customer concerns and provide updates.

Skills

Customer service skills

Multitasking abilities

Professional communication

Empathy

Tools

ServiceTitan software

Job description

A local home service company in Millbury is seeking a Call Center Representative / Dispatcher. This role involves answering customer calls, scheduling service appointments, and dispatching technicians using specialized software. The ideal candidate will possess excellent communication skills and thrive in a fast-paced environment. Benefits include competitive pay, medical insurance, and opportunities for professional growth. Join a team that values your contributions and supports your career development!