Dispatch Coordinator

Frank-Gay-Services-1; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription coverage

401k

PTO

Paid Holidays

Training & development

Job summary

Frank Gay Services in Orlando, FL is seeking a Dispatcher Coordinator to join our team. You will be responsible for scheduling technicians, routing service calls, and coordinating skilled staff to ensure quick, accurate service delivery.

Ideal candidates bring at least 2 years of call center or dispatch experience, strong customer service skills, and the ability to thrive in a fast-paced environment. This role offers competitive pay and robust benefits in a supportive team setting.

Qualifications

• 2 years of call center and/or dispatch experience required.
• Ability to work in a fast-paced environment and prioritize tasks.
• Excellent customer service skills and reliability.

Responsibilities

• Deliver exceptional customer service and support for service calls.
• Schedule and route technicians and coordinate the right skilled staff.
• Collaborate with management on customer satisfaction strategies and resolutions.
• Drive revenue and help meet market goals.

Job description

Overview

Ready to Elevate Your Career? Join Frank Gay Services as aDispatcher Coordinator!

At Frank Gay Services, we're more than just a workplace, we're a community. Step into a welcoming environment where you'll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.

With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.

Compensation:

• $18/hr. + Up to 600 in monthly performance bonuses

Why YOU Should Join Our Team:

• Competitive Pay: Your hard work deserves top compensation.
• Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy.
• Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits.
• Career Development: Ongoing training & development with clear pathways for growth.
• Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.

What YOU Will Do:

• Deliver exceptional customer service
• Work in a team environment
• Drive revenue and help meet the market goals
• Scheduling and routing of technicians
• Coordinate the correct skilled technicians to the right service calls
• Handle customer service requests and issues while collaborating with department management on customer satisfaction solutions and strategies
• Help others and feel great doing it!

What We Need from YOU:

• 2 years of call center and/or dispatch experience minimum
• Must be able to work in a fast-paced environment
• Must be able to prioritize tasks

• Service Titan experience a major plus!
• Superb customer service skills, honest, dependable, and reliable

• Must pass background check and drug screen