Call Center Representative/Dispatcher

Landry Mechanical Inc; Millbury (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

401(k) Plan with 4% Match

Paid Training

Work-Life Balance

Job summary

A local home service company in Millbury is seeking a Call Center Representative / Dispatcher. This role involves answering customer calls, scheduling service appointments, and dispatching technicians using specialized software. The ideal candidate will possess excellent communication skills and thrive in a fast-paced environment. Benefits include competitive pay, medical insurance, and opportunities for professional growth. Join a team that values your contributions and supports your career development!

Qualifications

• Strong organizational skills are necessary.
• Experience in a customer service role preferred.

Responsibilities

• Answer inbound customer calls with professionalism and empathy.
• Schedule service appointments efficiently and accurately.
• Dispatch technicians using ServiceTitan software.
• Communicate clearly with field technicians throughout the day.
• Resolve customer concerns and provide updates.
• Maintain detailed and accurate customer records
• Work collaboratively with the team to ensure smooth daily operations

Skills

Customer service skills

Multitasking abilities

Professional communication

Empathy

Tools

ServiceTitan software

Job description

We continue to grow because we hire the best, and our customers love us for it. Landry Mechanical has proudly served the Millbury area for years. You’ve likely seen our trucks and our ads, but what you may not know is what it’s like to be part of our team.

Our success starts in the office. Our Call Center Representatives and Dispatchers are the first voice our customers hear and the heartbeat of our daily operations. When you join our team, you’re not just answering phones, you’re building trust, creating exceptional customer experiences, and ensuring our technicians are set up for success.

People often come to us looking for a job. They stay because they find a fulfilling career, opportunities to grow, and a team that values their contributions every single day.

The Role: Call Center Representative / Dispatcher

• Answer inbound customer calls with professionalism and empathy
• Schedule service appointments efficiently and accurately
• Dispatch technicians using ServiceTitan software
• Communicate clearly with field technicians throughout the day
• Resolve customer concerns and provide updates
• Maintain detailed and accurate customer records
• Work collaboratively with the team to ensure smooth daily operations

This role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in delivering outstanding customer service.

Why Choose Landry?

• Competitive Pay – Strong hourly wage plus performance bonuses
• Medical Insurance – We contribute toward health, dental, and vision premiums for you and your family
• Work-Life Balance – PTO plus one floating PTO day per year
• 401(k) Plan with 4% Match
• Modern Technology – Laptop and monitorfully integrated ServiceTitan software
• State-of-the-Art 14,000 sq. ft. Facility
• Paid Training – Nexstar training, leadership development, and in-house professional growth programs

We are one of the fastest-growing home service companies in the area. As a privately owned, family-operated business, we are committed to exceptional customer service and creating an outstanding workplace culture.

What We Offer You

• Stability with a growing, established company
• Competitive hourly pay with bonus opportunities
• Clear opportunities for advancement
• Ongoing training and professional development
• Team-building events (baseball games, bowling, team breakfasts, and more)
• A culture of continuous improvement and cutting-edge technology
• Pride in working for a company that serves and supports the local community

If you are organized, customer-focused, and ready to grow your career with a company that values your contribution, we’d love to meet you.

Join Landry Mechanical -where great careers begin at the front line.