Frontline Banking & Customer Services Specialist

The Bank of Tampa; Tampa (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with matching

ESOP- Employee Stock Ownership Plan

Vacation time, sick time and holidays

Paid parental leave

Tuition Assistance

Job summary

The Bank of Tampa is seeking a Banking Representative for the Bayshore Office in Tampa, FL. You will deliver frontline client service and support daily office operations by processing transactions and promoting bank products and services.

Responsibilities include handling cash, balancing drawers, verifying client identity, and maintaining confidentiality. You will strive to deliver a positive client experience while escalating complex requests to Banking Support Specialists.

Qualifications

• 1 year customer service or cash handling experience, or bachelor’s degree.
• Ability to accurately handle cash and follow established procedures.
• High school diploma/GED.

Responsibilities

• Deliver outstanding client service with a friendly, professional, and proactive attitude.
• Accurately perform routine banking transactions including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance cash drawer daily and adhere to all cash-handling and dual-control procedures.
• Verify client identity and ensure compliance with applicable policies, procedures, and regulations.
• Engage clients to identify basic needs and appropriately address them.
• Maintain working knowledge of banking products, services, systems, and operational procedures.
• Escalate complex requests, exceptions, or issues to Banking Support Specialists or leadership.
• Maintain confidentiality and uphold the Bank’s standards for professionalism, integrity, and risk awareness.
• Participate in required training and development activities.

Skills

Customer service

Cash handling

Education

High school diploma/GED

Bachelor's degree

Job description

The Bank of Tampa is seeking a Banking Representative for the Bayshore Office in Tampa, FL. You will deliver frontline client service and support daily office operations by processing transactions and promoting bank products and services.

Responsibilities include handling cash, balancing drawers, verifying client identity, and maintaining confidentiality. You will strive to deliver a positive client experience while escalating complex requests to Banking Support Specialists.