Banking Support Specialist - Travel & Growth Benefits

Bank of Tampa; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with match

Employee Stock Ownership Plan

Vacation time

Sick time

Holidays

Paid parental leave

Tuition assistance

Job summary

Bank of Tampa is seeking a Banking Support Specialist to deliver top-tier client service across branches and operations. You will support teller and account functions, handle complex servicing transactions, and act as a resource for banking procedures and systems.

You will travel regionally to cover shifts, assist with training, and mentor Banking Representatives while upholding risk controls and regulatory compliance. A valid license and willingness to travel are required.

Qualifications

• One year of customer service, cash handling, retail, hospitality, banking or related experience.
• Valid driver's license and willingness to travel to multiple Tampa-area offices.
• High school diploma or GED required; bachelor's degree may be considered with relevant experience.

Responsibilities

• Travel to Bank of Tampa locations across the region to provide coverage as needed.
• Deliver exceptional client service through professional, needs-based interactions.
• Perform complex servicing transactions including account maintenance and documentation support.
• Identify client needs and provide appropriate solutions or referrals to business partners.
• Maintain knowledge of banking products, services, systems and procedures.
• Balance cash drawer daily and adhere to cash-handling controls.
• Verify client identity and ensure compliance with policies and regulations.
• Provide guidance to team members on account openings and digital banking support.
• Assist with training, onboarding support and knowledge sharing within the office.

Skills

Customer service

Cash handling

Banking knowledge

Education

High school diploma/GED

Bachelor's degree considered with experience

Tools

Banking software

Job description

Bank of Tampa is seeking a Banking Support Specialist to deliver top-tier client service across branches and operations. You will support teller and account functions, handle complex servicing transactions, and act as a resource for banking procedures and systems.

You will travel regionally to cover shifts, assist with training, and mentor Banking Representatives while upholding risk controls and regulatory compliance. A valid license and willingness to travel are required.