Frontline Admissions Specialist: Calm, Caring & Efficient

Meritus Health; Hagerstown (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life Insurance

Short & long-term disability

401k plan

Education assistance

Employee assistance program

Paid Time Off

Shift differential for evenings/nights

Job summary

Meritus Health in Hagerstown, MD is seeking a Client Access Coordinator to be the welcoming voice guiding individuals through the single point of entry, handling registration, insurance verifications, scheduling and authorizations.

This role thrives in a fast-paced outpatient admissions team, with a focus on clear, compassionate communication, organization, and a calm, therapeutic presence when assisting people in crisis.

Qualifications

• Bachelor’s degree preferred
• Licensure/Certification: Not required
• Experience: Prior administrative experience in a medical office, insurance verifications, or mental health experience.

Responsibilities

• Register patients and collect information; guide through entry process and scheduling.
• Verify insurance, manage scheduling, and handle ongoing authorizations for services.

Skills

Communication skills

Organizational skills

Phone etiquette

Empathy & de-escalation

Team collaboration

Feedback openness

Computer skills

Education

Bachelor's degree preferred

Job description

Meritus Health in Hagerstown, MD is seeking a Client Access Coordinator to be the welcoming voice guiding individuals through the single point of entry, handling registration, insurance verifications, scheduling and authorizations.

This role thrives in a fast-paced outpatient admissions team, with a focus on clear, compassionate communication, organization, and a calm, therapeutic presence when assisting people in crisis.