Brook Lane Admissions Coordinator - Full Time

Meritus Health; Hagerstown (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life Insurance

Short & long-term disability

401k plan

Education assistance

Employee assistance program

Paid Time Off

Shift differential for evenings/nights

Job summary

Meritus Health in Hagerstown, MD is seeking a Client Access Coordinator to be the welcoming voice guiding individuals through the single point of entry, handling registration, insurance verifications, scheduling and authorizations.

This role thrives in a fast-paced outpatient admissions team, with a focus on clear, compassionate communication, organization, and a calm, therapeutic presence when assisting people in crisis.

Qualifications

• Bachelor’s degree preferred
• Licensure/Certification: Not required
• Experience: Prior administrative experience in a medical office, insurance verifications, or mental health experience.

Responsibilities

• Register patients and collect information; guide through entry process and scheduling.
• Verify insurance, manage scheduling, and handle ongoing authorizations for services.

Skills

Communication skills

Organizational skills

Phone etiquette

Empathy & de-escalation

Team collaboration

Feedback openness

Computer skills

Education

Bachelor's degree preferred

Job description

Join Our Team as a Client Access Coordinator!

Are you someone who enjoys helping others feel supported from the very first moment they reach out? In this vital front-line role, you’ll be the welcoming voice for individuals seeking services, guiding them through the single point of entry process and ensuring they’re scheduled with the right resources. This position is part of our Outpatient Admissions Team. You will be responsible for: registration, insurance verifications, scheduling and ongoing authorizations.

This position is perfect for someone who thrives in a fast-paced environment, communicates with clarity and compassion, and can stay grounded even when juggling multiple priorities.

What You’ll Bring

• Education: Bachelor’s degree preferred
• Licensure/Certification: Not required
• Experience: Prior administrative experience in a medical office, insurance verifications, or mental health experience.

Skills That Help You Shine

• Comfortable with basic to intermediate computer use
• Strong ability to set priorities and stay organized
• Clear, professional communication—both in person and over the phone
• A calm, therapeutic presence when supporting people in crisis
• Tact, discretion, and the ability to connect with individuals from all walks of life
• Openness to feedback and continuous improvement
• A collaborative spirit—someone who works well as part of an interdisciplinary team

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.