Front Services Manager: Elevate Guest Experience & Ops

Wynn Resorts; Everett (MA); On-site; USD 69,000 - 74,000; Full time

Job summary

Encore Boston Harbor in Everett, MA is seeking a Front Service Manager to oversee valet, bell, and door operations, luggage handling, and guest services. You will drive guest satisfaction, staff engagement, and financial performance for the department.

Responsibilities include hiring and training, enforcing Encore standards and safety, coordinating guest transportation, and maintaining accurate records and reports. Prior leadership in hospitality is required.

Qualifications

• 5 years of Bell/Door or Valet experience required.
• Bachelor’s Degree in hospitality or related field preferred.
• Strong computer skills and working knowledge of Microsoft Office.
• Fluency in English; second language a plus.
• Massachusetts Gaming Commission registration may be required.

Responsibilities

• Oversee valet, bell, and door operations and guest services.
• Hire, train, and manage department staff.
• Ensure compliance with Encore standards and safety policies.
• Coordinate guest transportation and luggage services.
• Maintain records, reports, and performance metrics.

Skills

Leadership

Customer service

Communication

Team management

Education

High School Diploma or equivalent

Bachelor's Degree in hospitality or related field

Tools

Microsoft Office

Job description

Encore Boston Harbor in Everett, MA is seeking a Front Service Manager to oversee valet, bell, and door operations, luggage handling, and guest services. You will drive guest satisfaction, staff engagement, and financial performance for the department.

Responsibilities include hiring and training, enforcing Encore standards and safety, coordinating guest transportation, and maintaining accurate records and reports. Prior leadership in hospitality is required.