Front Services Leader — Guest Experience & Operations

Wynnresorts; Everett (MA); On-site; USD 69,000 - 74,000; Full time

Job summary

Encore Boston Harbor is seeking a Front Service Manager to lead Valet, Bell & Door, Lost & Found, Business Center and Office Services operations, including guest arrival, luggage handling, transportation coordination and room deliveries.

You will drive department strategy, hire and develop staff, enforce safety and quality standards, and ensure high guest and employee satisfaction while aligning with Encore’s standards.

Responsibilities

• Ensures Encore Boston Harbor core values and property standards are implemented and applied.
• Manages short- and long-term departmental goals, policies, and procedures; monitors effectiveness and drives improvements.
• Oversees departmental policies, records, reports, and performance of team members.
• Monitors activities to ensure compliance with internal policies and laws; enforces controls property-wide.
• Maintains high levels of guest and team member satisfaction through effective communication and service delivery.
• Hires, coaches, and engages staff; provides training, feedback, and motivation within the department.
• Promotes positive, fair, and ethical relations with all team members and Encore contractors.
• Greet guests, inform them of amenities and hours, and assist with transportation and luggage as needed.
• Oversee luggage storage, delivery, and transport; coordinate with Valet and Bell staff for smooth operations.
• Coordinate with other departments for group needs and event support; ensure safety is a priority.

Job description

Encore Boston Harbor is seeking a Front Service Manager to lead Valet, Bell & Door, Lost & Found, Business Center and Office Services operations, including guest arrival, luggage handling, transportation coordination and room deliveries.

You will drive department strategy, hire and develop staff, enforce safety and quality standards, and ensure high guest and employee satisfaction while aligning with Encore’s standards.