Front Office Team Leader — Guest Experience & Ops

Spottswood Companies; Key West (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Spottswood Companies seeks a Front Office Supervisor to oversee front desk operations and support staff at a high-end property in Key West, FL. You will supervise scheduling, training, and performance, while ensuring guests are greeted warmly and any issues are resolved efficiently.

You will coordinate with housekeeping and engineering, manage room assignments, and help drive occupancy and revenue through effective yield practices. Safety and policy adherence are essential in daily duties.

Responsibilities

• Assist the Front Office Manager in supervising front desk agents, supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
• Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.

Job description

Spottswood Companies seeks a Front Office Supervisor to oversee front desk operations and support staff at a high-end property in Key West, FL. You will supervise scheduling, training, and performance, while ensuring guests are greeted warmly and any issues are resolved efficiently.

You will coordinate with housekeeping and engineering, manage room assignments, and help drive occupancy and revenue through effective yield practices. Safety and policy adherence are essential in daily duties.