Front Office Team Leader & Guest Experience Coach

Hyatt; New Hampshire; On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Free parking

Lunch provided

Uniform provided

Discounted room rates from day 1

12 complimentary room nights after 1年

Salary according to Dutch Labor CLA

25 vacation days plus 8% holiday pay

Travel allowance

Daily meals

Job summary

Hyatt Place Amsterdam Airport is seeking a Team Leader Front Office to oversee daily Front Office operations for a 330-room hotel. Lead from the floor, coach Hosts, manage shifts, and ensure smooth guest experiences while upholding Hyatt standards.

You will supervise cash handling, approve upsells, respond to reviews, and optimize stock and scheduling. The role includes onboarding, performance reviews, and coaching to elevate team performance and guest satisfaction.

Qualifications

• Experience in a customer-oriented job.
• Eligible to work in the Netherlands.
• Fluent in English.
• Flexible in working different shifts and weekends.
• Open minded, responsible and positive attitude.
• Strong communication skills.

Responsibilities

• You are responsible for the shift and will support the team in solving any problems they may encounter during their shift.
• Handling all financial transactions, ensuring proper processing, and monitoring cashier accuracy. You will be responsible for verifying that cashiers' transactions are correct and compliant with company procedures, and ensuring payments are collected properly and in a timely manner.
• Approving team upsells
• Responding to and managing Hysat reviews
• Overseeing and managing stock levels to ensure availability and proper inventory control.
• Monitoring team interactions with guests, providing regular feedback to improve service quality.
• Ensuring the team follows Hyatt's brand standards and adheres to Hyatt policies and procedures.
• Managing scheduling and coverage when team members call in sick, ensuring smooth operations at all times.
• Carrying out onboarding for new team members, ensuring they are properly introduced to the role and company culture.
• Conducting probation, mid-year, and end-of-year performance reviews to assess individual and team development, providing constructive feedback and guidance for growth.
• You lead by example by creating connections with guests and leading the team's success by increasing guest satisfaction scores.
• You will coach the team by giving constructive feedback and personalized-on-the-job trainings.
• You ensure the team achieves their goals.
• You drive the team in taking ownership in complaint handling and assist where necessary.
• You inspire your team to create memorable experiences for our guests.
• As Teamleader you are responsible for internal communication such as briefings and ensuring all team members are up to date regarding any changes, promotions etc.

Skills

Customer service

Leadership

Communication

Fluent English

Tools

OPERA

Micros

Job description

Hyatt Place Amsterdam Airport is seeking a Team Leader Front Office to oversee daily Front Office operations for a 330-room hotel. Lead from the floor, coach Hosts, manage shifts, and ensure smooth guest experiences while upholding Hyatt standards.

You will supervise cash handling, approve upsells, respond to reviews, and optimize stock and scheduling. The role includes onboarding, performance reviews, and coaching to elevate team performance and guest satisfaction.