Front Office Supervisor

Stonebridge Companies; Needham Heights (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO and 401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge is seeking a Front Office Supervisor at Residence Inn Needham in Needham, MA. You will oversee daily front office operations, supervise staff, and ensure guest satisfaction through efficient check-in/check-out, billing accuracy, and seamless service across departments.

Responsibilities include handling guest issues, improving occupancy, and maintaining front desk standards while acting as Duty Manager when required. Requires strong supervisory skills and hospitality experience.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Experience with scheduling, training, and staff development.

Responsibilities

• Greet, check-in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate guest information and billing details.
• Handle guest problems or complaints in a timely manner.
• Maintain front office areas to establish standards and operational efficiency.
• Supervise check-out process and luggage delivery/collection.
• Communicate effectively with reservations, housekeeping, and other departments.

Skills

Leadership

Guest services

Communication

PMS proficiency

Scheduling

Training

Tools

PMS software

Reservations system

Job description

City, State:Needham, MassachusettsTitle: Front Office SupervisorLocation: Residence Inn Needham, MAFLSA: Non-ExemptStatus: Full-timeReports to: Operations ManagerSupervises: Front Office DepartmentPay Range: $20.00 - $24.00Job Summary: The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.Essential Functions and Duties:Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.Be available to handle guest problems or complaints in a timely manner.Ensure rooms are maintained to the company’s established standards.Maximize room occupancy while adhering to the overbooking policy.Maintain effective communication between reservations, front office, and other departments such as housekeeping.Ensure that all guest charges are accurately entered and that accounts are balanced daily.Supervise and expedite the check-out process for departing guests.Ensure efficient delivery and collection of luggage to and from guest rooms.Oversee and maintain cleanliness and order in all front office areas.Conduct performance evaluations and identify training needs for front office staff.Act as Duty Manager when required and attend management meetings as necessary.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.Required Experience, Education, and Skills:2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.Strong leadership and supervisory skills with the ability to manage a team effectively.Excellent communication and interpersonal skills to interact with guests, staff, and management.Proficiency in property management systems, reservations, and check-in/check-out processes.Ability to manage guest issues and resolve complaints in a professional and timely manner.Experience with scheduling, training, and staff development.Strong organizational skills with attention to detail to ensure smooth front office operations.Work Environment:Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.Must be able to lift and carry objects up to 20 lbs. occasionally.Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:2026-09-11Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.