Fromt Office Supervisor

Stonebridge; New York (NY); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Tuition aid

Travel perks

Job summary

Stonebridge in New York City is seeking a Front Office Supervisor to oversee daily front office operations, including guest reception, reservations, and telephone services.

You will support the Front Office Manager, supervise the front office team, and ensure service standards and efficiency while maintaining occupancy goals and guest satisfaction.

Qualifications

• 2+ years of front office or guest services supervisory experience.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in property management systems and check-in/out processes.
• Experience with scheduling and staff development.
• Ability to resolve guest issues professionally.

Responsibilities

• Greet guests, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures and accurate guest billing.
• Respond to guest problems or complaints promptly.
• Ensure rooms meet company standards.
• Maximize occupancy while following overbooking policy.
• Coordinate communication between reservations, front office, and housekeeping.
• Supervise check-out and luggage delivery.
• Conduct staff performance evaluations and training needs.
• Act as Duty Manager when required.

Skills

Leadership

Guest services

Communication

PMS proficiency

Scheduling

Staff development

Tools

PMS (Property Management System)

Job description

City, State

New York, New York

Title

Front Office Supervisor

Location

Manhattan, NY

FLSA

Non-Exempt

Status

Full-Time

Reports to

Front Office Manager

Supervises

Front Office Department

Pay Range

$23-25

Job Summary

The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.

Essential Functions and Duties

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Required Experience, Education, and Skills

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Work Environment

• Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.
• Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.
• Must be able to lift and carry objects up to 20 lbs. occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-07-28

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.