Front Office Leader & Patient Experience Coordinator

Patient First; Aspen Hill (MD); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Disability, Life and Long Term care

401(k) with employer match

Paid Time Off and Bereavement Leave

Overtime & Holiday Pay

Discounted medical treatment for staff

Job summary

Patient First in the United States seeks a Front Office Supervisor to oversee all Front Office staff, ensure accurate patient registration and discharge, and maintain excellent customer service. The role includes monitoring wait times, handling payments, and coordinating monthly staffing and reporting for the front desk.

This position requires supervisory experience and strong communication skills, with a standard benefits package and opportunities for training and advancement.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Keyboarding experience required.
• Excellent verbal and written communication skills.
• One year of clerical experience preferred.
• One year of supervisory experience preferred.

Responsibilities

• Supervising all Front Office employees.
• Registering and discharging patients accurately.
• Monitoring waiting room times and ensuring timely registration and discharge.
• Collecting patient payments accurately.
• Answering incoming calls in a warm and friendly manner.
• Submitting monthly staffing schedule for all Front Office employees.
• Reviewing all Front Office reports.
• Implementing established procedures and policies.
• Assisting with training new Front Office employees.
• Ensuring daily deposits are completed correctly.
• Evaluating and completing employee performance evaluations as directed.
• Organizing and conducting Front Office staff meetings.
• Providing positive, warm and friendly customer service in all interactions.
• Fostering teamwork and a positive, professional atmosphere.
• Completing other duties as directed.

Skills

Front Office supervision

Customer service

Cash handling

Communication skills

Education

High School Diploma

Job description

Patient First in the United States seeks a Front Office Supervisor to oversee all Front Office staff, ensure accurate patient registration and discharge, and maintain excellent customer service. The role includes monitoring wait times, handling payments, and coordinating monthly staffing and reporting for the front desk.

This position requires supervisory experience and strong communication skills, with a standard benefits package and opportunities for training and advancement.